Technology trends



If technology is seen as an enabler to company’s flourishing, ITSM enhances the value of technology by building end-to-end Services aligned to business expectations. In this way, technology changes have tremendous impacts on the way IT Services are delivered. ITSM Processes and policies can be affected to the point that SLA compliance is no longer sustainable, or at the opposite, new service opportunities and performance can be provided to business. This content is the opportunity to discuss how technology interacts with ITSM best-practices.