Quality of service



Quality of Service can be all related to Customer Satisfaction, to SLA Compliance, and to Continuous Improvement. Quality of Service serves all efforts provided by Operational Effectiveness to achieve business objectives. In order to avoid overlaps between content, we will focus here, on the one hand, on how ITSM best-practices support customer care, and on the other hand, on what interactions exist between ITSM practice and quality management.



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theITSMpractitioner.com team