Our areas of expertise

Our areas of expertise are Service Strategy and Best Practices Implementation in IT Service Management.

Our publications aim to introduce professionals to a range of best-practice choices, as well as the best development path to implement them. Our goal is to contribute effectively to business objectives - not only to provide a vision of how best-practice creates value, but also the keys to use them effectively and successfully.

►   Create a vision of best practices contribution to support business expectations

►   Help to design and build an IT Service Supply chain enabling the company to face the forthcoming business challenges

►   Increase the success rate of ITSM implementation projects focusing on key success factors

►   Enable stakeholder buy-in by sharing an understandable and accessible vision

►   Assess the organization on relevant criteria fully aligned to business objectives

►   Increase the maturity of organizations in order to achieve excellence and help them gain a competitive edge.