Operational Effectiveness is a discipline of excellence that fuels the right culture into IT people veins to make them achieve what business expects. Operational Effectiveness is a foundation of Business Alignment. When IT managers are seeking Operational Effectiveness, they naturally bend towards ITSM best-practices. ITSM best-practices provide guidance for quality, effectiveness, and efficiency that sharpen overall company capabilities and build the suited Supply-Chain able to deliver world-class Services.
IT Supply Chain
The core IT Supply Chain : Change, Project, and Release
IT organization structures
Motivation and evolution of Service-Desk agents
Change the approach of ITSM training, a necessity for the future