ITSM processes, their activities and embedded best-practices reveal themselves - sometimes - to be arduous to design, difficult to implement, and grueling to maintain on the long run. What do ITSM practitioners need is practical guidance of how to make them work and to facilitate their acceptance from stakeholders. This content provides detailed explanations required for a good understanding of ITSM processes implementation and day-to-day life - indispensable for achieving Business Alignment, Operational Effectiveness and Quality of Service.
Is the approach of ITSM projects as strategic as its objectives?
Change Management "true life"
Change Management is only implemented within a limited scope