Solution vendors are business enablers through the design of innovative software to increase productivity and quality of IT Departments or IT Service Providers. Embedding ITSM best-practices into their tools, they enable IT professionals to achieve better service levels. But numerous ITSM best-practices still to be geared up to become “state-of-the-art” or, in some cases, created to provide right solutions to new challenges their customers are facing within their competitive market.
Our ambition is to accompany Vendor's research & development programs by sharing our research and innovation outcomes as requirements books, data models, rules or policies mechanisms.
Our Value Proposition to them
Our value proposition is to provide innovative models for ITSM concepts in order to make software solutions a source of creativity and innovation that help their customers to enhance their IT Service excellence and to increase their ability to face market challenges.