Change and Release: Failed Opportunities
The processes presented in this book and their activities are far from being novelties for IT organizations. All of them first manage change and then launch the release process. Each one does so in a more or less organized way, matching best its needs and priorities. Some of them rely on the best practices of the ITIL framework in a more or less accurate way, depending on their ability to understand or analyze it, or even according to the amount of efforts they are ready to make. Therefore, companies' results are very diverse. This brings about questions, doubts and calls for analyses.
This book aims at analyzing discrepancies between theory and reality. These findings were gathered by observing companies and sharing information with a number of ITSM professionals. Through the topics it raises, this book strives to bring substantive answers to concrete issues, such as:
1/ Understanding the real value brought by these processes. Where and how is value actually added ? This is essential to guide the stakeholders involved in process enforcement.
2/ Spotting gaps between the theoretical scope of processes specified by ITIL and the reality experienced by companies.
3/ Spotting the causes of gaps and the way organizations managed to fill them. Filling gaps without implementing basic treatment implicitly brings about failures.
4/ Reaching optimal benefits since both processes complement each other. We naturally know how Incident management and Problem management complement each other, and the value companies draw from implementing them together, while keeping their objectives separate. It is the same for Change Management and Release and Deployment Management. However, in 2013, this complementarity is still unfamiliar and hardly taken advantage of.
5/ Successfully implementing process through a progressive approach. The latter must remain compatible with the ability of the organization to develop. This book gives the useful and pragmatic leads to carry on implementation from the first steps to the most "mature" ones.
6/ Answering questions linked to the development of technologies and organizations. New approaches about design and exploitation of IT service fail to readily adopt constraints associated with these processes. This book wishes to give pragmatic tracks aimed at linking future trends with past experiences.
This book "Change and Release– Failed Opportunities" brings concrete answers to readers' questions. These answers are the result of the 25-year field experience of an independent IT Service Management specialist. His findings as well as the analysis of their causes were gathered on the field where he carried out consulting missions in various economic areas.
The author also relies on various enquiries made around the world, available on the web (a comment is attached when they are quoted) and on reference books ITIL V2 and V3.
This book targets all IT professionals (from managers to operational personnel), from design to operations stages. This book will enlighten them on how the ITSM best-practices embedded in these processes, and their complementarities, create value to customers.
Who this book aimed at?
► CIOs, CTOs,
► Other IT departments managers (development, infrastructure, service-desk, etc.),
► IT application project manager, and all infrastructure designers,
► IT Services intergrators,
► ITSM project managers and ITSM process managers,
► ITSM consultants.
Teachings from this eBook are substantial and provide benefit to several axis:
► Align implemented best-practices to business objectives,
► Save money from non-effective ITSM projects,
► Better adherence and involvement of IT staff in these process objectives.
"Brilliant and pragmatic vision of Change Management practices. That will definitively help me to improve software reliability. This book is good value for money", Pascal Gremiaux CEO of Eurecia, editor of HR solutions in SaaS mode
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