Business Alignment resumes in two words a set of “perspectives” attesting how IT perfectly supports business outcomes. ITSM increases significantly the value of IT by building reliable and innovative Services generating more return of investment, more customer loyalty, better delivery commitments, and infinite other business expectations. ITSM is one among the priorities Managing Directors should pay attention on to keep company's high performance and competitive edge.
Small Service Provider Strategy
IT Service Strategy
IT Service Governance
SLA alignment to expected Agility