What do participants really expect from ITSM training providers?
Training providers are mainly guided by Certification body’s syllabus, framing the all training content relating to official certification.
But this kind of training is still perceived as theoretical, and insufficiently practical. So, Training Providers should complement their course materials with additional content aiming to increase the ability of the trainer to give answers to the new expectations from their attendees. These expect more sharing of experience feedback and of know-how. Supplying written material containing practical examples will meet much better attendees expectations, much more than theory and vocabulary.
What would you expect from a training provider specialized in ITSM best practices?