Which business challenges does the ITSM project address?
How to answer this question? Is it easy to connect company objectives with those of an ITSM project? Is the ISTM project manager able to have this vision on his own?
Many of you will think that the solution lies in the ITSM project manager profile, or in the involvement of senior management. And you are fully right. But many project managers, and generally speaking many IT stakeholders, are not familiar with this kind of questions which are worth being raised: What are the company business objectives? More performance? Less expenses? More agility in the marketing of new products or services? Compliance with legal requirements? Etc
How can implementation approach guide ITSM project managers in contributing to business objectives?