What is the best approach to plan a consistent ITSM Project?
How to fully cover the strategic aspects of an ITSM project? How to conceive a progressive approach step by step, that ensures the consistency sought? How to guarantee a successful implementation?
Like any other project, an ITSM project follows the classical evaluation, framing, building, then deployment stages, until the final feedback. Therefore, it relies on a structured project approach, controlling deliverables, deadlines and budget. Unlike for a purely technical project, the framing stage is strongly amplified to make sure vision and all strategic aspects are taken into account.
The approach suggested in this article is a proposal (among others) relying both on theory and field experience: