IT suppliers and ‘outsourcers’ want to become the preferred partner for their customers. Do ITSM practices can help them to achieve?
To be seen as strategic partners, they extend their offering and get-up on the value scale of services. They try to leave basic infrastructure services and get-on to services supporting business objectives. They change their image to no longer be seen as facility suppliers. ITSM best-practices implementation is one of goals they must achieve to achieve this transformation. ITSM best-practices are the backbone of the reliability and the performance of their services. Service suppliers aimed at being perceived as highly industrialized.
Moving from commercial speech to operational reality is often difficult. Best practices must be anchored in their culture and in their tangible assets.
What would be the best plan to help them to conduct their transformation into Best-in-class Service providers?