How does ITSM help with Big Data?
Major IT vendors have understood the business opportunity of this new "el dorado". They embraced this trend providing cheaper storage, servers, new data analysis software.
The efficient and profitable management of large amounts of data remains a key challenge for companies. On one hand, we have a variety of IT services which can feed in Big Data containers. On the other hand, we have on-demand, modelization works which require prompt, but significant power for functionality. All of this stuff for potentially short- term results that probably will be repeated several times before finalization. The very challenge is to manage the resource provisioning at low cost with a flexible scalability. To do so, IT Service Providers must reach a mature industrialization proceeding with orchestrator and request fulfillment portal for Cloud provisioning, key for efficiency.
A global approach of the Big Data value chain must be taken into account. What provides a competitive advantage to a company is not only the intelligence of the Data models nor the power of Big Data infrastructures, it also relies on the IT departments capacity to embrace the benefits of “Big Data” that make front-office IT Services superior. It is the value added of ITSM approaches undertaken within Big Data projects.